Frequently Asked Questions
Everything you need to know about your sweet treats and delivery.
How long does shipping take for my candy order?
Most orders are processed within 24 hours. Standard shipping typically takes 3-5 business days, while express options are available at checkout if you need your sugar fix sooner.
Do you offer international shipping?
Currently, SoSweet ships to all 50 U.S. states and Canada. We are working on expanding our delivery zones to reach candy lovers worldwide very soon.
What is your return policy for food items?
Due to health and safety regulations, we cannot accept returns on food products. However, if your order arrives damaged or incorrect, please contact our support team within 48 hours for a full refund or replacement.
Are there options for people with dietary restrictions?
Yes! We have dedicated collections for Vegan, Gluten-Free, and Sugar-Free treats. You can use our website filters to browse products that meet your specific dietary needs.
How do you ensure products don't melt during transit?
During warmer months, we use thermal packaging and cold packs for heat-sensitive items like chocolate. We also recommend selecting expedited shipping to ensure your treats arrive in perfect condition.
Can I track my order status?
Absolutely. Once your order ships, you will receive an email confirmation containing a tracking number and a link to follow your package's journey to your doorstep.