Returns & Exchanges
At SoSweet, we want your snacking experience to be perfect; if your treats arrive damaged or incorrect, our 14-day return policy ensures a hassle-free resolution. Due to the perishable nature of our products, we can only accept returns on unopened items or those with verified quality issues.
Contact Support
Email our customer service team with your order number and a brief explanation of the issue within 14 days of delivery.
Provide Evidence
For damaged or incorrect items, please attach clear photographs of the packaging and the products received to expedite your claim.
Receive Authorization
Once your request is approved, we will provide you with a Return Merchandise Authorization (RMA) and instructions for shipping the items back if necessary.
Refund Processing
After we receive and inspect your returned treats, a refund or credit will be issued to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing